Delete your account
You can ask us to delete your Elle Santé account at any time. There are two ways to do it.
From the app
Open the Elle Santé app and go to Settings, then Privacy & Data. Under My Data, tap Delete Account and confirm. Deletion is scheduled after a 7-day grace period, and you can cancel the request from that same screen at any time before it takes effect.
By email
If you cannot access the app, write to privacy@ellesante.com from the email address on your account and ask us to delete it. We may need to verify your identity before we act.
What happens to your data
- Your profile, login, and the health information you recorded in the app are deleted.
- Clinical records created by a clinician during care, and billing records, are kept for the period required by law and professional obligations. They are no longer linked to an active account.
Retention periods are set by health-records legislation and professional college requirements in your province, not by us.